Connect PagerDuty and Teamwork Desk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Incident Instant
New Incident acknowledged
Incident Annotated
Incident Escalated
Choose an Action
Automatically do this!
Create Customer
Assign Ticket
Link tasks to ticket
Unassign Ticket
Update Customer
Update Ticket
Create a Ticket
Ready to use PagerDuty and Teamwork Desk automations
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- Send for Approval acceptCreate Entry of expensesAdd Step
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Incident Instant
Triggers when new incidents are created.
New Incident acknowledged
Triggers when new incidents are acknowledged.
Incident Annotated
Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.
Incident Escalated
Triggers when an incident is escalated.
New Ticket
Triggers when a new ticket is created.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your PagerDuty integrations.
Create a Business Service
Create a Business Service in PagerDuty.
Install an Add-On
This action Install an Add-on for your account.
Delete an Add-On
This action delete an add-on.
Update an Add-On
This action update an add - on.
Create Customer
Creates a new customer
Assign Ticket
Assigns a ticket to a specific team member.
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Frequently Asked Questions
To start, connect both your PagerDuty and Teamwork Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in PagerDuty triggers actions in Teamwork Desk (or vice versa).
Absolutely. You can customize how PagerDuty data is recorded in Teamwork Desk. This includes choosing which data fields go into which fields of Teamwork Desk, setting up custom formats, and filtering out unwanted information.
The data sync between PagerDuty and Teamwork Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between PagerDuty and Teamwork Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About PagerDuty
agerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.
Learn MoreAbout Teamwork Desk
Teamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
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