Connect Papyrs and Deskpro to Build Intelligent Automations

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Papyrs

When this happens...

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Deskpro

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

new page is created

new page is created

runs when new page is created

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

Request a new Trigger for Papyrs

Do thisActions

Action is the task that follows automatically within your Papyrs integrations.

Add Heading To Page

Add Heading To Page

Add a heading to a page.

Add Paragraph to Page

Add Paragraph to Page

Add a text or HTML paragraph to a page.

Post message to Papyrs page

Post message to Papyrs page

Post a message to a Papyrs page feed to share updates or announcements.

Update Paragraph on Page

Update Paragraph on Page

Update paragraph text on a page.

Create Brand

Create Brand

Create a Breand in Deskpro

Create Ticket

Create Ticket

Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.

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Frequently Asked Questions

How do I start an integration between Papyrs and Deskpro?

To start, connect both your Papyrs and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Papyrs triggers actions in Deskpro (or vice versa).

Can we customize how data from Papyrs is recorded in Deskpro?

Absolutely. You can customize how Papyrs data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Papyrs and Deskpro?

The data sync between Papyrs and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Papyrs to Deskpro?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Papyrs and Deskpro?

Yes, you can set conditional logic to control the flow of data between Papyrs and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Papyrs

About Papyrs

Papyrs is a powerful platform designed to enhance team collaboration and productivity by providing customizable intranet solutions. It allows businesses to create internal pages, share documents, and streamline communication effortlessly.

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Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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