Connect Pivotal Tracker and Freshdesk
Integrate Pivotal Tracker with Freshdesk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create a Contact in Freshdesk when New Activity in Pivotal-tracker
Create a Company in Freshdesk when New Activity in Pivotal-tracker
Create Forum Category in Freshdesk when New Activity in Pivotal-tracker
Create a Forum in Freshdesk when New Activity in Pivotal-tracker
Create a Forum Topic in Freshdesk when New Activity in Pivotal-tracker
Popular Pivotal Tracker + Freshdesk flows
Start from a real workflow other teams are already running.
Choose a trigger
Pivotal Tracker
When this happens...
New Activity
New Project
New Story
Choose an action
Freshdesk
Automatically do this!
Create a Contact
Create a Company
Create Forum Category
Create a Forum
Create a Forum Topic
Add Notes to a Tickets
Find a Contact by Email
Find Ticket by Id
Create a Ticket
Update Ticket
Create a Contact in Freshdesk when New Activity in Pivotal-tracker
Use this flowCreate a Company in Freshdesk when New Activity in Pivotal-tracker
Use this flowCreate Forum Category in Freshdesk when New Activity in Pivotal-tracker
Use this flowCreate a Forum in Freshdesk when New Activity in Pivotal-tracker
Use this flowCreate a Forum Topic in Freshdesk when New Activity in Pivotal-tracker
Use this flowAdd Notes to a Tickets in Freshdesk when New Activity in Pivotal-tracker
Use this flowFind a Contact by Email in Freshdesk when New Activity in Pivotal-tracker
Use this flowFind Ticket by Id in Freshdesk when New Activity in Pivotal-tracker
Use this flowCreate a Ticket in Freshdesk when New Activity in Pivotal-tracker
Use this flowUpdate Ticket in Freshdesk when New Activity in Pivotal-tracker
Use this flowSupported Triggers & Actions
Everything you can automate between Pivotal Tracker and Freshdesk.
When this happensTriggers
A trigger is an event that starts a workflow.
New Activity
Triggers when any new activity happens within a project.
New Project
Trigger when a new Project is added.
New Story
Triggers when a new story is added in a project.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your Pivotal Tracker integrations.
Create Project
creates a new project.
Find Project
Finds an existing project by exact name match. Optionally, create a project if none are found.
Create Story
creates a new story in a project
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Pivotal Tracker
Pivotal Tracker is a powerful, agile project management tool designed to help software development teams plan, track, and collaborate on projects efficiently. It provides a shared view of team priorities, a process for collaboration, and real-time updates to keep everyone on the same page.
Learn moreSimilar apps
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Pivotal Tracker and Freshdesk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Pivotal Tracker and Freshdesk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Freshdesk. No coding required.
Yes. You can set up a workflow where Pivotal Tracker triggers actions in Freshdesk, and a separate workflow where Freshdesk triggers actions in Pivotal Tracker. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Pivotal Tracker and Freshdesk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Pivotal Tracker and Freshdesk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
