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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Call Received
Triggered when a new call is received in MyOperator.
Do thisActions
Action is the task that follows automatically within your Planado integrations.
Create Job
Create a new job assignment for a field worker
Initiate user call
Initiate call by user id.
Initiate Anonymous Call
Initiates anonymous Call by Agent number and caller number.
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Frequently Asked Questions
To start, connect both your Planado and MyOperator accounts to viaSocket. Once connected, you can set up a workflow where an event in Planado triggers actions in MyOperator (or vice versa).
Absolutely. You can customize how Planado data is recorded in MyOperator. This includes choosing which data fields go into which fields of MyOperator, setting up custom formats, and filtering out unwanted information.
The data sync between Planado and MyOperator typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Planado and MyOperator. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Planado
Planado is a cloud service for the company’s fieldwork management and performance quality control of mobile workers
Learn MoreAbout MyOperator
MyOperator is a cloud-based call management system designed to streamline and enhance business communication. It offers features such as call tracking, call recording, and virtual numbers to help businesses manage their customer interactions efficiently. With MyOperator, businesses can improve their customer support and ensure seamless communication with clients.
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