Full list

Supported Triggers & Actions

Everything you can automate between Productboard and CallRail.

When this happensTriggers

A trigger is an event that starts a workflow.

New Note Is Created

New Note Is Created

Runs when a new note or piece of feedback is created in Productboard.

New Feature Is Created

New Feature Is Created

Runs when a new feature or sub-feature is created in Productboard.

Inbound Call Arrives

Inbound Call Arrives

Runs when inbound call arrives

Text Message Sent

Text Message Sent

Runs when text message is sent

Outbound Call Ends

Outbound Call Ends

Runs when outbound call ends.

Call Routing Completes

Call Routing Completes

Runs when Call Routing Completes

Do thisActions

Action is the task that follows automatically within your Productboard integrations.

Create a Note

Create a Note

Create a Feature

Create a Feature

List All Notes

List All Notes

Returns detail of all notes

List Companies

List Companies

Get all companies and their details from Productboard.

List Features

List Features

Get all features and their details from Productboard.

List All Components

List All Components

Get details for all components in your Productboard account.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

Trusted by Thousands. Recognized by the Best.

Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.

Workflow: Auto Close Inactive viaSocket Connections
YOU
AI Workflow Builder

From idea to automation.
AI will build it for you

Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

No coding required|Review before publishing|Works with 2,000+ apps
Create with AI

Need help building your workflow?

Get help instantly from AI or reach out to our support team.

viaSocket Support

We're here to help

Online
Support agent
What can I help you with?
How can I set trigger?
10:30 AM ✓

Instant answers

AI assistant available 24/7

Expert support

Connect with our specialists

Trusted & secure

Your data is safe with us

Start automating Productboard and CallRail free

No credit card required. Set up your first workflow in minutes.

Integrations Productboard
Productboard + CallRail
Productboard logo

About Productboard

Productboard is a product management system that helps teams get the right products to market faster. It provides tools for gathering user feedback, prioritizing features, and aligning everyone on the roadmap.

Learn more
Integrations CallRail
CallRail + Productboard
CallRail logo

About CallRail

CallRail is a powerful call tracking and analytics platform designed to help businesses optimize their marketing efforts by providing detailed insights into phone call interactions. It enables users to track, record, and analyze calls to improve customer engagement and enhance marketing strategies.

Learn more

Frequently Asked Questions

How do I connect Productboard and CallRail?

Sign up for a free viaSocket account, then authorize both your Productboard and CallRail accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Productboard and CallRail as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Productboard to CallRail?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach CallRail. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Productboard triggers actions in CallRail, and a separate workflow where CallRail triggers actions in Productboard. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Productboard and CallRail. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Productboard and CallRail integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.