Connect Rows and Help Scout to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Conversation Assigned
Triggers when a conversation is assigned to agent.
Tags Updated
Triggers when conversation tags are updated.
Update Customer
triggers when a customer is updated
Note Created
Triggers when a note is created
Tag Created
Triggers when tag is created
Do thisActions
Action is the task that follows automatically within your Rows integrations.
Add Row
Add a new row to the selected table using the values you provide.
Create table
Create a new table with the given name on the chosen page of your spreadsheet.
Delete table
Deletes the selected table from the chosen spreadsheet.
Rename Table
Renames a table in the chosen spreadsheet to the new name you provide.
Create Spreadsheet Page
Adds a new page (tab) to the selected spreadsheet using the name you provide.
Delete Spreadsheet Page
Remove a page (tab) from the chosen spreadsheet so it no longer appears.
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Frequently Asked Questions
To start, connect both your Rows and Help Scout accounts to viaSocket. Once connected, you can set up a workflow where an event in Rows triggers actions in Help Scout (or vice versa).
Absolutely. You can customize how Rows data is recorded in Help Scout. This includes choosing which data fields go into which fields of Help Scout, setting up custom formats, and filtering out unwanted information.
The data sync between Rows and Help Scout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Rows and Help Scout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Rows
Rows is a powerful online spreadsheet tool designed to enhance productivity and collaboration. It offers advanced features for data analysis, automation, and integration with various apps and services.
Learn MoreAbout Help Scout
Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
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