Connect Rows and Zendesk Support to Build Intelligent Automations

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Rows

When this happens...

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Zendesk Support

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Organization

New Organization

Triggers when a new organization is created.

New User

New User

Triggers when a new user is created.

New Group

New Group

Triggers when a new group is created.

Updated Ticket

Updated Ticket

Triggers when an existing ticket is updated.

New View

New View

Triggers when a new view is created.

New  Ticket

New Ticket

Trigger when new ticket is created.

Do thisActions

Action is the task that follows automatically within your Rows integrations.

Add Row

Add Row

Add a new row to the selected table using the values you provide.

Create table

Create table

Create a new table with the given name on the chosen page of your spreadsheet.

Delete table

Delete table

Deletes the selected table from the chosen spreadsheet.

Rename Table

Rename Table

Renames a table in the chosen spreadsheet to the new name you provide.

Create Spreadsheet Page

Create Spreadsheet Page

Adds a new page (tab) to the selected spreadsheet using the name you provide.

Delete Spreadsheet Page

Delete Spreadsheet Page

Remove a page (tab) from the chosen spreadsheet so it no longer appears.

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Frequently Asked Questions

How do I start an integration between Rows and Zendesk Support?

To start, connect both your Rows and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Rows triggers actions in Zendesk Support (or vice versa).

Can we customize how data from Rows is recorded in Zendesk Support?

Absolutely. You can customize how Rows data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Rows and Zendesk Support?

The data sync between Rows and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Rows to Zendesk Support?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Rows and Zendesk Support?

Yes, you can set conditional logic to control the flow of data between Rows and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Rows

About Rows

Rows is a powerful online spreadsheet tool designed to enhance productivity and collaboration. It offers advanced features for data analysis, automation, and integration with various apps and services.

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Zendesk Support

About Zendesk Support

Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.

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