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Triggers when a new item is added to the feed.
Triggers when there is a new item in any of the feeds being watched.
Triggers when a ticket is closed
Triggers when a ticket is tagged
Triggers when a ticket's priority is change
Triggers when a new ticket is created.
Retrieves RSS feed items from a specified URL.
Starts a new ticket for your customer
Changes the state of a ticket, e.g. from "opened" to "closed".
Changes the state of a ticket to "opened".
Changes the state of a ticket to "closed
Assigns an agent to a ticket.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
RSS allows website owners to send out notifications when new information is added to their site. Newscasts, blog articles, weather forecasts, and podcasts are all examples of this type of information
Learn MoreGroove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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