Connect Scanova and Groove to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Scanova
Choose an Action
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Ready to use Scanova and Groove automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Do thisActions
Action is the task that follows automatically within your Scanova integrations.
Create Website URL QR Code
Create a new Dynamic Website URL QR Code in your Scanova account.
Delete QR code
Delete any QR Code from your Scanova account
Update Website URL QR Code
Update a Website URL QR Code in your Scanova account.
Invite new user
Send an email invite to add a new user with a selected role.
Remove Existing User
Remove an existing user from your Scanova account
Create New
Starts a new ticket for your customer
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Frequently Asked Questions
To start, connect both your Scanova and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Scanova triggers actions in Groove (or vice versa).
Absolutely. You can customize how Scanova data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.
The data sync between Scanova and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Scanova and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Scanova
Scanova is a leading platform for creating and managing QR codes, offering businesses innovative solutions for marketing and customer engagement.
Learn MoreAbout Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
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