To start, connect both your ServiceNow and diffy accounts to viaSocket. Once connected, you can set up a workflow where an event in ServiceNow triggers actions in diffy (or vice versa).

Absolutely. You can customize how ServiceNow data is recorded in diffy. This includes choosing which data fields go into which fields of diffy, setting up custom formats, and filtering out unwanted information.

The data sync between ServiceNow and diffy typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.