Connect ServiceNow and LiveChat to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for ServiceNow
Choose an Action
Automatically do this!
- Request a new Action for LiveChat
Ready to use ServiceNow and LiveChat automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Do thisActions
Action is the task that follows automatically within your ServiceNow integrations.
Create Service Catalog Request
Creates a ServiceNow catalog request for a selected item with quantity, requester, and any additional details.
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Frequently Asked Questions
To start, connect both your ServiceNow and LiveChat accounts to viaSocket. Once connected, you can set up a workflow where an event in ServiceNow triggers actions in LiveChat (or vice versa).
Absolutely. You can customize how ServiceNow data is recorded in LiveChat. This includes choosing which data fields go into which fields of LiveChat, setting up custom formats, and filtering out unwanted information.
The data sync between ServiceNow and LiveChat typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between ServiceNow and LiveChat. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About ServiceNow
ServiceNow is a cloud-based platform that provides enterprise solutions for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). It helps organizations streamline their workflows, automate processes, and improve service delivery across various departments.
Learn MoreAbout LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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