Connect ServiceNow and PagerDuty
Integrate ServiceNow with PagerDuty to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Service Catalog Request in ServiceNow when New Incident Instant in Pagerduty
Create Service Catalog Request in ServiceNow when New Incident acknowledged in PagerDuty
Create Service Catalog Request in ServiceNow when Incident Annotated in PagerDuty
Create Service Catalog Request in ServiceNow when Incident Escalated in PagerDuty
Popular ServiceNow + PagerDuty flows
Start from a real workflow other teams are already running.
Choose a trigger
ServiceNow
When this happens...
- Request a new Trigger for ServiceNow
Choose an action
PagerDuty
Automatically do this!
Create a Business Service
Install an Add-On
Delete an Add-On
Update an Add-On
Create Service Catalog Request in ServiceNow when New Incident Instant in Pagerduty
Use this flowCreate Service Catalog Request in ServiceNow when New Incident acknowledged in PagerDuty
Use this flowCreate Service Catalog Request in ServiceNow when Incident Annotated in PagerDuty
Use this flowCreate Service Catalog Request in ServiceNow when Incident Escalated in PagerDuty
Use this flowSupported Triggers & Actions
Everything you can automate between ServiceNow and PagerDuty.
When this happensTriggers
A trigger is an event that starts a workflow.
New Incident Instant
Triggers when new incidents are created.
New Incident acknowledged
Triggers when new incidents are acknowledged.
Incident Annotated
Triggers when an incident is annotated, meaning additional notes or comments are added to an existing incident.
Incident Escalated
Triggers when an incident is escalated.
Do thisActions
Action is the task that follows automatically within your ServiceNow integrations.
Create Service Catalog Request
Creates a ServiceNow catalog request for a selected item with quantity, requester, and any additional details.
Create a Business Service
Create a Business Service in PagerDuty.
Install an Add-On
This action Install an Add-on for your account.
Delete an Add-On
This action delete an add-on.
Update an Add-On
This action update an add - on.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
Trusted by Thousands. Recognized by the Best.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,000+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Five practical automation hacks to cut repetitive tasks and boost productivity using viaSocket, covering lead generation, onboarding, accounting, support, and HR.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Start automating ServiceNow and PagerDuty free
No credit card required. Set up your first workflow in minutes.
About ServiceNow
ServiceNow is a cloud-based platform that provides enterprise solutions for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). It helps organizations streamline their workflows, automate processes, and improve service delivery across various departments.
Learn moreSimilar apps
About PagerDuty
agerDuty is a digital operations management platform that empowers teams to manage and resolve incidents efficiently, ensuring high availability and performance.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your ServiceNow and PagerDuty accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between ServiceNow and PagerDuty as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach PagerDuty. No coding required.
Yes. You can set up a workflow where ServiceNow triggers actions in PagerDuty, and a separate workflow where PagerDuty triggers actions in ServiceNow. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between ServiceNow and PagerDuty. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire ServiceNow and PagerDuty integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
