Connect ServiceNow and SERA Systems to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for ServiceNow
Choose an Action
Automatically do this!
- Request a new Action for SERA Systems
Enable Integrations or automations with these events of ServiceNow and SERA Systems
Enable Integrations or automations with these events of ServiceNow and SERA Systems
Actions
Create Service Catalog Request
Creates a ServiceNow catalog request for a selected item with quantity, requester, and any additional details.
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Frequently Asked Questions
To start, connect both your ServiceNow and SERA Systems accounts to viaSocket. Once connected, you can set up a workflow where an event in ServiceNow triggers actions in SERA Systems (or vice versa).
Absolutely. You can customize how ServiceNow data is recorded in SERA Systems. This includes choosing which data fields go into which fields of SERA Systems, setting up custom formats, and filtering out unwanted information.
The data sync between ServiceNow and SERA Systems typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between ServiceNow and SERA Systems. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About ServiceNow
ServiceNow is a cloud-based platform that provides enterprise solutions for IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). It helps organizations streamline their workflows, automate processes, and improve service delivery across various departments.
Learn MoreAbout SERA Systems
Sera is the new era of field services software that includes automated dispatch scheduling, improved efficiency while providing a delightful experience to business owners, technicians and customers service teams.
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