Connect seven and Groove to Build Intelligent Automations

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Incoming SMS

Incoming SMS

Triggers when a new inbound sms has been received

Incoming call

Incoming call

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Do thisActions

Action is the task that follows automatically within your seven integrations.

Lookup CNAM

Lookup CNAM

You can use CNAM Lookup to query the caller ID name for any telephone number worldwide.

Lookup HLR

Lookup HLR

looks up information regarding home location register for a given number

Lookup MNP

Lookup MNP

looks up information regarding mobile number portability for a given number

Lookup Number Format

Lookup Number Format

Query the national and international format of any mobile phone number. You will also receive information about the network operator associated with the number (without porting information).

Register Webhook

Register Webhook

To Register the webhook

Send SMS

Send SMS

Send an SMS to one or more recipients.

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Frequently Asked Questions

How do I start an integration between seven and Groove?

To start, connect both your seven and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in seven triggers actions in Groove (or vice versa).

Can we customize how data from seven is recorded in Groove?

Absolutely. You can customize how seven data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.

How often does the data sync between seven and Groove?

The data sync between seven and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from seven to Groove?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between seven and Groove?

Yes, you can set conditional logic to control the flow of data between seven and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

seven

About seven

Seven.io is a comprehensive platform designed to streamline and enhance your digital communication strategies. With a focus on delivering reliable and efficient messaging services, Seven.io offers a suite of tools for SMS, voice, and email communications, ensuring your messages reach the right audience at the right time.

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Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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