Connect seven and ManageEngine ServiceDesk Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
Incoming SMS
Incoming call
Choose an Action
Automatically do this!
- Request a new Action for ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of seven and ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of seven and ManageEngine ServiceDesk Cloud
Triggers
Incoming SMS
Triggers when a new inbound sms has been received
Incoming call
Actions
Lookup CNAM
You can use CNAM Lookup to query the caller ID name for any telephone number worldwide.
Lookup HLR
looks up information regarding home location register for a given number
Lookup MNP
looks up information regarding mobile number portability for a given number
Lookup Number Format
Query the national and international format of any mobile phone number. You will also receive information about the network operator associated with the number (without porting information).
Register Webhook
To Register the webhook
Send SMS
Send an SMS to one or more recipients.
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Frequently Asked Questions
To start, connect both your seven and ManageEngine ServiceDesk Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in seven triggers actions in ManageEngine ServiceDesk Cloud (or vice versa).
Absolutely. You can customize how seven data is recorded in ManageEngine ServiceDesk Cloud. This includes choosing which data fields go into which fields of ManageEngine ServiceDesk Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between seven and ManageEngine ServiceDesk Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between seven and ManageEngine ServiceDesk Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About seven
Seven.io is a comprehensive platform designed to streamline and enhance your digital communication strategies. With a focus on delivering reliable and efficient messaging services, Seven.io offers a suite of tools for SMS, voice, and email communications, ensuring your messages reach the right audience at the right time.
Learn MoreAbout ManageEngine ServiceDesk Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Learn More
