Connect Shiptheory and Groove to Build Intelligent Automations

Choose a Trigger

Shiptheory

When this happens...

Choose an Action

Groove

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Shipment

New Shipment

Triggers when a new shipment is created.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Do thisActions

Action is the task that follows automatically within your Shiptheory integrations.

Create Product

Create Product

Add's a new product in shiptheory.

Create Shipment

Create Shipment

Create's a new shipment.

Create a Tag

Create a Tag

Create a single tag in your Shiptheory account.

Update a Tag

Update a Tag

Update a single tag by ID.

Update a Product

Update a Product

Update an existing product in shiptheory.

Create New

Create New

Starts a new ticket for your customer

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Frequently Asked Questions

How do I start an integration between Shiptheory and Groove?

To start, connect both your Shiptheory and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in Shiptheory triggers actions in Groove (or vice versa).

Can we customize how data from Shiptheory is recorded in Groove?

Absolutely. You can customize how Shiptheory data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Shiptheory and Groove?

The data sync between Shiptheory and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Shiptheory to Groove?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Shiptheory and Groove?

Yes, you can set conditional logic to control the flow of data between Shiptheory and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Shiptheory

About Shiptheory

Automate your shipping processes for greater efficiency and reliability by integrating with Shiptheory. Access various carrier APIs to streamline your shipping operations and ensure smooth delivery management.

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Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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