SiteSpeakAI automation for support chats and fewer tickets
Send unresolved chatbot questions to Slack, create HubSpot leads from pre-sales chats, and log support trends in Google Sheets to reduce tickets.
Popular Use Cases
Start a workflow in your other tools whenever something new happens in SiteSpeakAI.
Update records in SiteSpeakAI automatically when data changes in the apps your team already uses.
Log SiteSpeakAI activity into a spreadsheet or database so reporting stays current without manual entry.
Popular ways to automate SiteSpeakAI
Ready-made flows built with SiteSpeakAI — preview one, then make it yours.
Ready to use SiteSpeakAI automations
Triggers and Actions in SiteSpeakAI Automations
viaSocket makes it simple to connect SiteSpeakAI and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new lead is captured
Runs the workflow automatically whenever the embeddable AI agent on your website captures a new lead.
When a new message is added to any conversation
Runs the workflow automatically whenever a new message is added to any conversation.
Do thisActions
Action is the task that follows automatically within your SiteSpeakAI integrations.
List Chatbots
Retrieve the AI chatbots configured for your site so you can view or select them.
Ask the Chatbot
Send a question or message to the website AI chatbot—optionally continue a conversation—and receive a reply in the chosen format.
View Conversation History
Retrieve a chatbot's conversations and messages, with filters for conversation ID, result limit, sort order, and options to include sources or deleted messages.
List Leads
List leads captured by your SiteSpeak AI chatbot.
Create Suggested Answer
Create a suggested answer the AI agent will use for a specific question.
Real-world use cases of SiteSpeakAI integrations
See how SiteSpeakAI integrates with popular apps to automate tasks and streamline your workflow.
Send SiteSpeakAI escalations to Slack when a chatbot cannot answer a product question.
Create Gmail follow-ups from SiteSpeakAI conversations that request pricing or onboarding details.
Create HubSpot contacts when SiteSpeakAI captures qualified leads from pre-sales support chats.
Open Zendesk tickets from SiteSpeakAI handoffs when customers need human help.
Log SiteSpeakAI questions in your spreadsheet to spot repeated support gaps.
Route SiteSpeakAI billing questions into your CRM for follow-up on renewal risk.
How to get started with SiteSpeakAI automations
Automate when something happens in SiteSpeakAI
Login -> Create new flow -> Select trigger -> Search SiteSpeakAI -> Choose the trigger from the list
Take action in SiteSpeakAI when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search SiteSpeakAI -> Choose the action from the list
Trigger
Action
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About SiteSpeakAI
Sitespeak.ai (SiteSpeakAI) provides an embeddable AI agent for websites that’s trained on your site, docs, PDFs, and videos to answer questions, capture leads, book meetings, look up orders, and hand off to humans when needed. It supports 95+ languages, offers deep customization and analytics, and integrates with popular tools (e.g., WhatsApp, HubSpot, Slack, Shopify, WordPress, and Zapier) so the agent can automate real actions—not just replies.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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