Connect SiteSpeakAI and Zendesk Support
Integrate SiteSpeakAI with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when When a new lead is captured in Sitespeak.ai
Add Comment to Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Add Tags to Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Create Or Update Organization in Zendesk Support when When a new lead is captured in Sitespeak.ai
Create or Update Customer in Zendesk Support when When a new lead is captured in Sitespeak.ai
Popular SiteSpeakAI + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
SiteSpeakAI
When this happens...
When a new lead is captured
When a new message is added to any conversation
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowAdd Comment to Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowAdd Tags to Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowCreate Or Update Organization in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowCreate or Update Customer in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowRemove Tags From Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowUpdate Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowCreate Ticket in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowFind Latest Ticket Comment in Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowList Ticket Comments from Zendesk Support when When a new lead is captured in Sitespeak.ai
Use this flowSupported Triggers & Actions
Everything you can automate between SiteSpeakAI and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
When a new lead is captured
Runs the workflow automatically whenever the embeddable AI agent on your website captures a new lead.
When a new message is added to any conversation
Runs the workflow automatically whenever a new message is added to any conversation.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
Do thisActions
Action is the task that follows automatically within your SiteSpeakAI integrations.
List Chatbots
Retrieve the AI chatbots configured for your site so you can view or select them.
Ask the Chatbot
Send a question or message to the website AI chatbot—optionally continue a conversation—and receive a reply in the chosen format.
View Conversation History
Retrieve a chatbot's conversations and messages, with filters for conversation ID, result limit, sort order, and options to include sources or deleted messages.
List Leads
List leads captured by your SiteSpeak AI chatbot.
Create Suggested Answer
Create a suggested answer the AI agent will use for a specific question.
List All Tickets
Get all support tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About SiteSpeakAI
Sitespeak.ai (SiteSpeakAI) provides an embeddable AI agent for websites that’s trained on your site, docs, PDFs, and videos to answer questions, capture leads, book meetings, look up orders, and hand off to humans when needed. It supports 95+ languages, offers deep customization and analytics, and integrates with popular tools (e.g., WhatsApp, HubSpot, Slack, Shopify, WordPress, and Zapier) so the agent can automate real actions—not just replies.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your SiteSpeakAI and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between SiteSpeakAI and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where SiteSpeakAI triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in SiteSpeakAI. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between SiteSpeakAI and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire SiteSpeakAI and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
