
When this happens...
New or Updated Skyvern Workflow

Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
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When this happensTriggers
A trigger is an event that starts a workflow.
Fetch Skyvern workflows created or updated within the specified recent time window and return them newest first.
Runs when a new user is created in Zendesk Support.
Runs when a new group is created in Zendesk Support.
Runs when an existing ticket is updated.
Runs when a new view is created in Zendesk Support.
Runs when a new ticket is created in Zendesk Support.
Action is the task that follows automatically within your Skyvern integrations.
Launch a Skyvern workflow run using a workflow ID and optional title, proxy location, webhook, and browser address. Returns the run ID, status, and a link to view the run.
Create and start a Skyvern task for a URL and prompt, then return the task ID, initial status, and task link.
Fetch the full details of a specific task by its Task ID.
Creates a new browser session and optionally sets timeout, proxy location, browser type, and extensions.
Creates a new folder in Skyvern to organize your files and projects.
Finds existing tickets that match your search query.

Automate browser tasks with Skyvern and viaSocket to streamline web interactions and workflows.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Skyvern and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Skyvern triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Skyvern data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Skyvern and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Skyvern and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Skyvern is a cutting-edge platform designed to revolutionize the way businesses manage their operations and enhance productivity. With a focus on seamless integration and user-friendly interfaces, Skyvern offers a suite of tools that cater to various business needs, from project management to team collaboration. Its robust features are tailored to streamline workflows, improve communication, and drive efficiency across teams.
Learn MoreZendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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