SMSFactor + Zendesk Support

Connect SMSFactor and Zendesk Support to Build Intelligent Automations

Choose a Trigger

When this happens...

Request a new Trigger for SMSFactor

Choose an Action

Automatically do this!

Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket

Ready to use SMSFactor and Zendesk Support automations

Explore more automations built by businesses and experts

Automate Instagram Comment Replies with Smart DMs

When

Instagram for Business

Instant Trigger

getRandomCommentReplyFunction

cmntp4d3SwSR

- text is ai
  ReplytoComment
  Send a Private Reply
  Add Step
- Is guide comment
  ReplytoComment Guide
  Send a Private Reply Guide
  Add Step
- multi keyword match
  cmntdqJzLMYS
  ReplytoCommentMultiKeyword
  Add Step

Continue from here

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Automate Social Media Post Creation and Scheduling Across Multiple Platforms

When

Google Sheets

Runs Every 15 Minutes

- Instagram
  Instagram Caption
  Generate Image
  Publish Photo with Tagging
  Add Step
- Youtube
  Youtube Video Script
  Youtube Description Video
  Create an Avatar Video
  Delay
  Retrieve Shareable Link for a Video1
  Upload Video
  Add Step
- Twitter
  Twitter Tweet
  Post a Tweet
  Add Step
- Linkedin
  Linkedin Article
  Create a linkedin Article or URL post
  Add Step

Continue from here

cmnt9r1ZY8HG

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Automate Instagram DM Replies, Reactions, and Team Alerts

When

Instagram for Business

Instant Trigger

convertTimestampToIST_Message_Time

Give Prompt and Get Structured Response

- has response
  SendDMMessage
  Add Step
- Notify team
  SendMail
  Add Step
- has react
  SendDMMessage React
  Add Step

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Actions and Triggers

When this happensTriggers
A trigger is an event that starts a workflow.

New Organization

Triggers when a new organization is created.

New User

Triggers when a new user is created.

New Group

Triggers when a new group is created.

Updated Ticket

Triggers when an existing ticket is updated.

New View

Triggers when a new view is created.

New Ticket

Trigger when new ticket is created.

Do thisActions
Action is the task that follows automatically within your SMSFactor integrations.

Send SMS

Send a text message to a recipient, with optional scheduling, sender name, message type, and custom SMS ID.

Retrieve Message History

Returns SMS messages sent or received between specified start and end dates. Optional filters include destination number, message content, type (incoming/outgoing), country, and status; supports sorting and pagination.

Create SMS List

Create a new SMS contact list and add one contact using the recipient's phone number.

Create SMS Template

Create a new reusable SMS template.

Create Account

Create a new SMSFactor account or sub-account using the provided email, password, and optional profile details.

Find a User

Finds an existing user by query

We'll help you get started

Our team is all set to help you!

Know More About Smsfactor and Zendesk Support Integrations

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What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.

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Frequently Asked Questions

How do I start an integration between SMSFactor and Zendesk Support?

To start, connect both your SMSFactor and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in SMSFactor triggers actions in Zendesk Support (or vice versa).

Can we customize how data from SMSFactor is recorded in Zendesk Support?

Absolutely. You can customize how SMSFactor data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.

How often does the data sync between SMSFactor and Zendesk Support?

The data sync between SMSFactor and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from SMSFactor to Zendesk Support?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between SMSFactor and Zendesk Support?

Yes, you can set conditional logic to control the flow of data between SMSFactor and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

About SMSFactor

SMSFactor is an online platform allowing you to send professional SMS to your clients/patients.

Phone and SMS

Learn More

About Zendesk Support

Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.

Customer Support

Learn More

Connect SMSFactor and Zendesk Support to Build Intelligent Automations

Choose a Trigger

Choose an Action

Ready to use SMSFactor and Zendesk Support automations

Automate Instagram Comment Replies with Smart DMs

Automate Social Media Post Creation and Scheduling Across Multiple Platforms

Automate Instagram DM Replies, Reactions, and Team Alerts

Actions and Triggers

When this happensTriggersA trigger is an event that starts a workflow.

New Organization

New User

New Group

Updated Ticket

New View

New Ticket

Do thisActionsAction is the task that follows automatically within your SMSFactor integrations.

Send SMS

Retrieve Message History

Create SMS List

Create SMS Template

Create Account

Find a User

We'll help you get started

Know More About Smsfactor and Zendesk Support Integrations

How viaSocket Works | A Complete Guide

5 Simple Automation Hacks to Make Your Team Free

What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide

Frequently Asked Questions

About SMSFactor

About Zendesk Support

For SaaS

For AI Agent Builders

Support

Automation Experts

MCP

Compare

Company

Plans, Pricing and Offer

AI & Automation

When this happensTriggers
A trigger is an event that starts a workflow.

Do thisActions
Action is the task that follows automatically within your SMSFactor integrations.