Connect StatusCake and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
Latest SSL Test
Choose an Action
Automatically do this!
Find Tickets
Add Comment to Ticket
Add Tags to Ticket
Create a User
Remove Tag From Ticket
Update Ticket
Create Ticket
Ready to use StatusCake and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Latest SSL Test
Return SSL test results from StatusCake updated within the scheduled time.
New User Created
Runs when a new user is created in Zendesk Support.
New Group Created
Runs when a new group is created in Zendesk Support.
Ticket Updated
Runs when an existing ticket is updated.
New View Created
Runs when a new view is created in Zendesk Support.
New Ticket Created
Runs when a new ticket is created in Zendesk Support.
Do thisActions
Action is the task that follows automatically within your StatusCake integrations.
Create Page Speed Test
Create a Page Speed monitoring check for a website URL that runs at the chosen interval and records performance metrics.
Create an SSL check
Create an SSL monitoring check for a website that tracks certificate expiry and sends alerts for expiry, mixed content, or other SSL issues.
Create an uptime check
Create a new StatusCake uptime check to monitor a website's availability and performance.
Get all uptime checks
Retrieve all StatusCake uptime checks and their details (id, name, status, test type, check rate, and uptime).
Get all SSL checks
Retrieve all StatusCake SSL checks with certificate status, expiry date, and related details.
Find Tickets
Finds existing tickets that match your search query.
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Frequently Asked Questions
To start, connect both your StatusCake and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in StatusCake triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how StatusCake data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between StatusCake and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between StatusCake and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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