Connect SuperPhone and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Contact
Contact Updated
Contact Tags Changed
Message Sent
Message Status Updated
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use SuperPhone and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Contact
Triggers when a new contact is created in SuperPhone.
Contact Updated
Triggers when a specific contact is updated.
Contact Tags Changed
Triggers when a contact tags is changed in SuperPhone.
Message Sent
Triggers when a new message is sent in SuperPhone.
Message Status Updated
Triggers when a specific message is updated.
New Organization
Triggers when a new organization is created.
Do thisActions
Action is the task that follows automatically within your SuperPhone integrations.
Create a Contact
Creates a new contact in SuperPhone.
Add Custom Contribution
Add a custom contribution to a SuperPhone contact.
Send Message
Sends a message to your contact with optional files.
Update a Contact
Update a contact details in SuperPhone.
Find a Contact
Find a contact by Contact ID or email and return its details.
Find a User
Finds an existing user by query
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Frequently Asked Questions
To start, connect both your SuperPhone and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in SuperPhone triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how SuperPhone data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between SuperPhone and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SuperPhone and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SuperPhone
SuperPhone is a text marketing platform with broadcasts and 1-to-1 chat to help grow your text marketing channel.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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