Connect SurveyMethods and Groove to Build Intelligent Automations

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SurveyMethods

When this happens...

Choose an Action

Groove

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Survey Created

New Survey Created

Triggers when a New Survey is Created.

New Response Completed

New Response Completed

Triggers when a respondent completes a survey response.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Do thisActions

Action is the task that follows automatically within your SurveyMethods integrations.

Create Email List

Create Email List

Create a new email list in a SurveyMethods account.

Add Contact to Email List

Add Contact to Email List

Add a contact to an existing email list in SurveyMethods.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Reopen Ticket

Reopen Ticket

Changes the state of a ticket to "opened".

Close Ticket

Close Ticket

Changes the state of a ticket to "closed

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Frequently Asked Questions

How do I start an integration between SurveyMethods and Groove?

To start, connect both your SurveyMethods and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in SurveyMethods triggers actions in Groove (or vice versa).

Can we customize how data from SurveyMethods is recorded in Groove?

Absolutely. You can customize how SurveyMethods data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.

How often does the data sync between SurveyMethods and Groove?

The data sync between SurveyMethods and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from SurveyMethods to Groove?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between SurveyMethods and Groove?

Yes, you can set conditional logic to control the flow of data between SurveyMethods and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

SurveyMethods

About SurveyMethods

SurveyMethods is a comprehensive online survey tool designed to help businesses and organizations create, distribute, and analyze surveys efficiently. It offers a range of features including customizable survey templates, advanced analytics, and integration capabilities to enhance data collection and decision-making processes.

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Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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