Connect SurveyMonkey and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Survey Response
New Survey
Choose an Action
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Ready to use SurveyMonkey and Zendesk Support automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Survey Response
Triggers when new survey response arrives
New Survey
Triggers when new survey is created
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
Do thisActions
Action is the task that follows automatically within your SurveyMonkey integrations.
Create a Contact
Creates a new contact in the address book.
Find Survey
Finds the Surveys by survey id.
Find collector
Find collector for one of your survey
Find message
Find message in surveymonkey
Find contact by email
Finds a contact in SurveyMonkey using an email address.
List All Tickets
List all support tickets
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Frequently Asked Questions
To start, connect both your SurveyMonkey and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in SurveyMonkey triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how SurveyMonkey data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between SurveyMonkey and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between SurveyMonkey and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About SurveyMonkey
SurveyMonkey is a cloud-based survey tool that helps users create, send, and analyze surveys. Users can use a variety of question types, deploy surveys across multiple platforms, and utilize tools for data analysis and integration with other services.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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