
When this happens...

Automatically do this!
Create Assistant
Create Tool
Create Phone Number
Get Phone Number
Get Tool
Get Assistant
Delete Assistant
Delete a Tool
Delete a Phone Number
Get a Call
Update Assistant
Update Phone Number
Update Tool
Create Knowledge Base
Delete a Knowledge Base
Create Test Suite
Initiate an Outbound Phone Call
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggered when a new assistant is created in Vapi.
Triggered when a new tool is created in Vapi.
Triggered when a new phone number is created in Vapi.
Action is the task that follows automatically within your Synthflow AI integrations.
Creates a SMS action
Creates a transfer call action
Creates an action of type information extractor yes no
Creates an action for open questions
Initiates a real-time voice call through the AI assistant.
Create an Assistant.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Synthflow AI and Vapi accounts to viaSocket. Once connected, you can set up a workflow where an event in Synthflow AI triggers actions in Vapi (or vice versa).
Absolutely. You can customize how Synthflow AI data is recorded in Vapi. This includes choosing which data fields go into which fields of Vapi, setting up custom formats, and filtering out unwanted information.
The data sync between Synthflow AI and Vapi typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Synthflow AI and Vapi. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Synthflow AI is a no-code platform for creating voice AI agents that automate inbound and outbound phone calls, from answering questions to booking appointments and sending SMS follow-ups at scale. It targets contact centers and BPOs with enterprise-ready, white-label agents, 200+ integrations, and multilingual support to reduce costs and improve response rates
Learn MoreVapi is an advanced AI platform designed to enhance and streamline various business processes through intelligent automation and machine learning capabilities. It offers tools and solutions that cater to a wide range of industries, enabling businesses to leverage artificial intelligence for improved efficiency and decision-making.
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