Connect Tactiq and Deskpro to Build Intelligent Automations
Choose a Trigger
When this happens...
Transcript Is Ready
Choose an Action
Automatically do this!
Create Brand
Create Ticket
Create Organization
Find Ticket
Find Organization
Add Message to Ticket
Update Ticket
Create Person
Find Person
Ready to use Tactiq and Deskpro automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Transcript Is Ready
Runs when transcript is ready
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your Tactiq integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
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Frequently Asked Questions
To start, connect both your Tactiq and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Tactiq triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how Tactiq data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between Tactiq and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tactiq and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Tactiq
Tactiq is a powerful tool designed to enhance your meeting productivity by providing real-time transcription and note-taking capabilities. It seamlessly integrates with popular video conferencing platforms, allowing users to capture and share meeting insights effortlessly. With Tactiq, you can ensure that no important detail is missed during your meetings, making it an essential tool for professionals who rely on accurate and efficient communication.
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