Connect tawk.to and Better Stack to Build Intelligent Automations

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Visitor starts chat

Visitor starts chat

Start a workflow when a visitor begins a chat on the selected Tawk.to property.

End Tawk.to chat

End Tawk.to chat

Ends an active Tawk.to chat for the selected property.

New chat transcript arrives

New chat transcript arrives

Notifies your workflow whenever a new chat transcript is saved for the selected Tawk.to property.

Create Chat Ticket

Create Chat Ticket

Create a support ticket in Tawk.to for a chat on the selected property.

New or Update Incident

New or Update Incident

Triggers when new incidents are created, or when existing incidents are updated.

New Comments on an Incident

New Comments on an Incident

Retrieve comments added to a specified incident within the last X minutes (default 15), returning newest first.

Request a new Trigger for tawk.to

Do thisActions

Action is the task that follows automatically within your tawk.to integrations.

Create New Site

Create New Site

Create a new Tawk.to site property and optionally send widget installation instructions to your email.

Get Property Details

Get Property Details

Retrieve detailed information for the selected Tawk.to property, including settings, agents, widgets, assets, and creation date.

Create Widget

Create Widget

Create a new Tawk.to chat widget for a selected property using the chosen name, type, and language.

Resolve Incident

Resolve Incident

Resolve an Incident in Better stack.

Add Incident Comment

Add Incident Comment

Post a Markdown-supported comment to a specific Better Stack incident.

Acknowledge Incident

Acknowledge Incident

Mark an active Better Stack incident as acknowledged and optionally record the acknowledging email.

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Frequently Asked Questions

How do I start an integration between tawk.to and Better Stack?

To start, connect both your tawk.to and Better Stack accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in Better Stack (or vice versa).

Can we customize how data from tawk.to is recorded in Better Stack?

Absolutely. You can customize how tawk.to data is recorded in Better Stack. This includes choosing which data fields go into which fields of Better Stack, setting up custom formats, and filtering out unwanted information.

How often does the data sync between tawk.to and Better Stack?

The data sync between tawk.to and Better Stack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from tawk.to to Better Stack?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between tawk.to and Better Stack?

Yes, you can set conditional logic to control the flow of data between tawk.to and Better Stack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

tawk.to

About tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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Better Stack

About Better Stack

Better Stack is a tool to provide reliable monitoring with voice calls and beautiful on-call scheduling. Configure everything in just 3 minutes, free plan included!

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