Connect Tawk.to and Fathom to Build Intelligent Automations

Choose a Trigger

Tawk.to

When this happens...

Choose an Action

Fathom

Automatically do this!

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Chat Started

Chat Started

Triggers when a visitor starts a new chat on the selected Tawk.to property.

Chat Ended

Chat Ended

Ends an active Tawk.to chat session for the selected property.

Chat Transcript Created

Chat Transcript Created

Triggered when a new chat transcript is created for the selected Tawk.to property.

Chat Ticket Created

Chat Ticket Created

Create a support ticket in tawk.to for a chat on the selected property.

New Meeting Recording Ready

New Meeting Recording Ready

Triggers instantly when Fathom finishes processing a meeting recording.

Request a new Trigger for Tawk.to

Do thisActions

Action is the task that follows automatically within your Tawk.to integrations.

Create New Site

Create New Site

Create a new Tawk.to site property and optionally send widget installation instructions to your email.

Retrieve Property Details

Retrieve Property Details

Fetch detailed information for a selected Tawk.to property, including settings, agents, widgets, assets, and creation date.

Add New Widget

Add New Widget

Create a new Tawk.to chat widget for a selected property using the provided widget name, type, and language.

List Meetings

List Meetings

Retrieve meetings with optional filters (created before/after, invitee domains, recorder, team) and optionally include detected action items and CRM matches.

List Teams

List Teams

Retrieve the list of teams along with their creation dates.

Get summary of a Recording

Get summary of a Recording

Retrieve the AI-generated summary for a Fathom recording. If a destination URL is provided, Fathom will POST the summary there; otherwise the summary is returned in the response.

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Frequently Asked Questions

How do I start an integration between Tawk.to and Fathom?

To start, connect both your Tawk.to and Fathom accounts to viaSocket. Once connected, you can set up a workflow where an event in Tawk.to triggers actions in Fathom (or vice versa).

Can we customize how data from Tawk.to is recorded in Fathom?

Absolutely. You can customize how Tawk.to data is recorded in Fathom. This includes choosing which data fields go into which fields of Fathom, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Tawk.to and Fathom?

The data sync between Tawk.to and Fathom typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Tawk.to to Fathom?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Tawk.to and Fathom?

Yes, you can set conditional logic to control the flow of data between Tawk.to and Fathom. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Tawk.to

About Tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.

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Fathom

About Fathom

Fathom is an AI-driven platform designed to enhance business analytics and decision-making processes. It provides insights and data visualization to help organizations make informed decisions.

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