Connect tawk.to and Freshsales Classic
Integrate tawk.to with Freshsales Classic to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Find Accounts in Freshsales Classic when Visitor Starts Chat in Tawk.to
Find Contacts in Freshsales Classic when Visitor Starts Chat in Tawk.to
Create Account in Freshsales Classic when Visitor Starts Chat in Tawk.to
Create Contact in Freshsales Classic when Visitor Starts Chat in Tawk.to
Update Account in Freshsales Classic when Visitor Starts Chat in Tawk.to
Popular tawk.to + Freshsales Classic flows
Start from a real workflow other teams are already running.
Choose a trigger
tawk.to
When this happens...
Visitor Starts Chat
Chat Ends
New Chat Transcript Arrives
Ticket Created
Choose an action
Freshsales Classic
Automatically do this!
Find Accounts
Find Contacts
Create Account
Create Contact
Update Account
Update Contact
Create Deal
Update Deal
List Contacts
Create Note in Freshsales Classic
Create Lead
Find Lead By Email
Change Contact Lifecycle Stage
Update a Lead
Find Deals
Get Deal Notes
Create or Update Contact
Add Note to Contact
Delete Multiple Deals
List Deals
Find Accounts in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowFind Contacts in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowCreate Account in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowCreate Contact in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowUpdate Account in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowUpdate Contact in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowCreate Deal in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowUpdate Deal in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowList Contacts from Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowCreate Note in Freshsales Classic in Freshsales Classic when Visitor Starts Chat in Tawk.to
Use this flowSupported Triggers & Actions
Everything you can automate between tawk.to and Freshsales Classic.
When this happensTriggers
A trigger is an event that starts a workflow.
Visitor Starts Chat
Runs when a visitor begins a chat on the selected Tawk.to property.
Chat Ends
Runs when an active Tawk.to chat ends for the selected property.
New Chat Transcript Arrives
Runs when a new chat transcript is saved for the selected Tawk.to property.
Ticket Created
Create a support ticket for a chat on the selected Tawk.to property.
When a new contact is created
Runs the workflow automatically when a new contact is added to your Freshsales Classic account.
When a new account is created
Runs the workflow automatically whenever a new account is created in Freshsales Classic.
Do thisActions
Action is the task that follows automatically within your tawk.to integrations.
Create Tawk.to Site
Creates a new Tawk.to site and optionally emails simple setup instructions to add the chat box to your website.
List Properties
Get a list of Tawk.to properties, optionally filtered by name, type, or whether they are enabled.
Create Chat Widget
Creates a new chat widget for a selected Tawk.to property so visitors can message you.
Find Accounts
Search accounts by name or a custom field and return matching records from Freshsales Classic.
Find Contacts
Find contacts by email, name, or a custom field.
Create Account
Create a new account in Freshsales Classic.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn moreSimilar apps
About Freshsales Classic
Freshsales Classic is an online, cloud-based CRM with integrated phone and email, user behavior tracking, lead scoring and more.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your tawk.to and Freshsales Classic accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between tawk.to and Freshsales Classic as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Freshsales Classic. No coding required.
Yes. You can set up a workflow where tawk.to triggers actions in Freshsales Classic, and a separate workflow where Freshsales Classic triggers actions in tawk.to. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between tawk.to and Freshsales Classic. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire tawk.to and Freshsales Classic integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
