Connect Tawk.to and Microsoft Office 365 to Build Intelligent Automations
Choose a Trigger
When this happens...
Chat Started
Chat Ended
Chat Transcript Created
Chat Ticket Created
Choose an Action
Automatically do this!
- Request a new Action for Microsoft Office 365
Enable Integrations or automations with these events of Tawk.to and Microsoft Office 365
Enable Integrations or automations with these events of Tawk.to and Microsoft Office 365
Triggers
Chat Started
Triggers when a visitor starts a new chat on the selected Tawk.to property.
Chat Ended
Ends an active Tawk.to chat session for the selected property.
Chat Transcript Created
Triggered when a new chat transcript is created for the selected Tawk.to property.
Chat Ticket Created
Create a support ticket in tawk.to for a chat on the selected property.
Actions
Create New Site
Create a new Tawk.to site property and optionally send widget installation instructions to your email.
Retrieve Property Details
Fetch detailed information for a selected Tawk.to property, including settings, agents, widgets, assets, and creation date.
Add New Widget
Create a new Tawk.to chat widget for a selected property using the provided widget name, type, and language.
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Frequently Asked Questions
To start, connect both your Tawk.to and Microsoft Office 365 accounts to viaSocket. Once connected, you can set up a workflow where an event in Tawk.to triggers actions in Microsoft Office 365 (or vice versa).
Absolutely. You can customize how Tawk.to data is recorded in Microsoft Office 365. This includes choosing which data fields go into which fields of Microsoft Office 365, setting up custom formats, and filtering out unwanted information.
The data sync between Tawk.to and Microsoft Office 365 typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tawk.to and Microsoft Office 365. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreAbout Microsoft Office 365
Microsoft Office 365 is a comprehensive suite of productivity tools that includes applications like Word, Excel, PowerPoint, and Outlook, designed to enhance productivity and collaboration in both personal and professional settings. It offers cloud-based services, allowing users to access their documents and applications from anywhere, on any device.
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