
When this happens...
Visitor Starts Chat
End Chat
New Chat Transcript Arrives
Create Chat Ticket

Automatically do this!
Add Deal Note
Add Project Note
Archive Project
Change Activity Responsible
Create Product
Create Contact
Create Activity
Search User
Search Activity
Add Company Note
Add Contact Note
Change Project Step
Unarchive Project
Lost Deal
Won Deal
Change Deal Responsible
Change Project Responsible
Search Project
Search Deal
Search Product
Search Contact
Search Company
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When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a visitor begins a chat on the selected Tawk.to property.
Ends an active Tawk.to chat for the selected property.
Runs when a new chat transcript is saved for the selected Tawk.to property.
Creates a support ticket in Tawk.to for a chat on the selected property.
Triggers when a contact is created in Moskit.
Triggers when a new project is created.
Action is the task that follows automatically within your tawk.to integrations.
Creates a new Tawk.to site and optionally sends widget installation instructions to your email.
Retrieve detailed information about a Tawk.to property, including its settings, team members, chat widgets, files, and creation date.
Creates a new chat widget for a selected Tawk.to property so visitors can message you.
Create note in deal.
Add note in Project
Archive a Project.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your tawk.to and Moskit accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in Moskit (or vice versa).
Absolutely. You can customize how tawk.to data is recorded in Moskit. This includes choosing which data fields go into which fields of Moskit, setting up custom formats, and filtering out unwanted information.
The data sync between tawk.to and Moskit typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between tawk.to and Moskit. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreMoskit is a powerful CRM platform designed to streamline and enhance customer relationship management processes. It offers a suite of tools to help businesses manage their sales pipeline, track customer interactions, and improve overall sales efficiency. With Moskit, teams can collaborate effectively, automate routine tasks, and gain valuable insights into customer behavior, ultimately driving better sales outcomes.
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