
When this happens...
Visitor Starts Chat
End Chat
New Chat Transcript Arrives
Create Chat Ticket

Automatically do this!
Find User
Create Company
List Users
List Account
List Account Type
List Activities
List Activity Types
List Custom Fields For Leads
List Items For Leads
List Leads
List Contacts
List Applicable Custom Fields
List Notes
List lead products
List Sources
List Stages
List Pipelines
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When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a visitor begins a chat on the selected Tawk.to property.
Ends an active Tawk.to chat for the selected property.
Runs when a new chat transcript is saved for the selected Tawk.to property.
Creates a support ticket in Tawk.to for a chat on the selected property.
Action is the task that follows automatically within your tawk.to integrations.
Creates a new Tawk.to site and optionally sends widget installation instructions to your email.
Retrieve detailed information about a Tawk.to property, including its settings, team members, chat widgets, files, and creation date.
Creates a new chat widget for a selected Tawk.to property so visitors can message you.
Finds an existing User by email.
Creates a new Company.
Get list of users


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To start, connect both your tawk.to and Nutshell accounts to viaSocket. Once connected, you can set up a workflow where an event in tawk.to triggers actions in Nutshell (or vice versa).
Absolutely. You can customize how tawk.to data is recorded in Nutshell. This includes choosing which data fields go into which fields of Nutshell, setting up custom formats, and filtering out unwanted information.
The data sync between tawk.to and Nutshell typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between tawk.to and Nutshell. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn MoreNutshell is an affordable, easy-to-use CRM that helps small-business sales teams win more deals.
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