Connect TestMonitor and ManageEngine ServiceDesk Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
Get new issues
Retrieve recent test results
Choose an Action
Automatically do this!
- Request a new Action for ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of TestMonitor and ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of TestMonitor and ManageEngine ServiceDesk Cloud
Triggers
Get new issues
Get issues created in the selected project since the last check.
Retrieve recent test results
Retrieve test results created since the last run for the selected project.
Actions
Create issue
Create a new issue in a selected project with title, description, status, priority, assignee, tags, attachments, and custom fields.
Update issue
Update an existing TestMonitor issue's title, description, status, priority, assignee, tags, linked test results, or custom fields.
List issues
List issues in a project with optional filters, sorting, related data, and pagination.
List Projects
Retrieve a paginated list of projects; supports search by name, sorting, filtering, and including related relations.
View Test Results
View test results for a project with optional search, filters, sorting, and pagination.
Create Test Result
Add a test result to a project, test case, and test run. Optionally set status, mark as draft, add notes, and attach files.
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Frequently Asked Questions
To start, connect both your TestMonitor and ManageEngine ServiceDesk Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in TestMonitor triggers actions in ManageEngine ServiceDesk Cloud (or vice versa).
Absolutely. You can customize how TestMonitor data is recorded in ManageEngine ServiceDesk Cloud. This includes choosing which data fields go into which fields of ManageEngine ServiceDesk Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between TestMonitor and ManageEngine ServiceDesk Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between TestMonitor and ManageEngine ServiceDesk Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About TestMonitor
TestMonitor is a test management application that allows you to design, plan, and run user acceptance tests.
Learn MoreAbout ManageEngine ServiceDesk Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
Learn More
