
When this happens...

Automatically do this!
Assign Conversation
Add Note
Create Contact
Enable Integrations or automations with these events of Tettra and Helpwise
Create or update a page
Add a question to Tettra
Submit a page suggestion
Suggest changes to a page
Find Tettra pages by keyword
Assign Conversation to User

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To start, connect both your Tettra and Helpwise accounts to viaSocket. Once connected, you can set up a workflow where an event in Tettra triggers actions in Helpwise (or vice versa).
Absolutely. You can customize how Tettra data is recorded in Helpwise. This includes choosing which data fields go into which fields of Helpwise, setting up custom formats, and filtering out unwanted information.
The data sync between Tettra and Helpwise typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Tettra and Helpwise. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Helpwise is a collaborative shared inbox platform designed to streamline team communication and enhance customer support. It allows teams to manage emails, SMS, WhatsApp, and other communication channels from a single interface, improving efficiency and response times.
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