Connect Text-Em-All and Freshdesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Outbound Text Sent
New Text Received
Broadcast Status Changes
Choose an Action
Automatically do this!
Create a Contact
Create a Company
Create Forum Category
Create a Forum
Create a Forum Topic
Add Notes to a Tickets
Find a Contact by Email
Find Ticket by Id
Create a Ticket
Update Ticket
Ready to use Text-Em-All and Freshdesk automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Outbound Text Sent
runs when new outbound text is sent
New Text Received
runs when New Text Received
Broadcast Status Changes
runs when Broadcast Status Changes
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your Text-Em-All integrations.
Add New Contact
Adds a contact and assigns them to selected groups.
Create Contact Group
Create a new contact group
Delete Group
Delete a group from Text-Em-All.
Remove Contact From Group
Remove a contact from a group.
Send Text Broadcast
Send a text broadcast to multiple contacts
Send Text Message
Send a text message to one or more recipients.
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Frequently Asked Questions
To start, connect both your Text-Em-All and Freshdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Text-Em-All triggers actions in Freshdesk (or vice versa).
Absolutely. You can customize how Text-Em-All data is recorded in Freshdesk. This includes choosing which data fields go into which fields of Freshdesk, setting up custom formats, and filtering out unwanted information.
The data sync between Text-Em-All and Freshdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Text-Em-All and Freshdesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Text-Em-All
Text-Em-All is a powerful communication platform designed to streamline mass messaging through text and voice. Ideal for businesses and organizations looking to efficiently reach large groups, it offers features for automated notifications, reminders, and alerts.
Learn MoreAbout Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
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