Connect Text2reach and Deskpro to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Text2reach
Choose an Action
Automatically do this!
Create Brand
Create Ticket
Create Organization
Find Ticket
Find Organization
Add Message to Ticket
Update Ticket
Create Person
Find Person
Ready to use Text2reach and Deskpro automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
Do thisActions
Action is the task that follows automatically within your Text2reach integrations.
Send SMS
Send an SMS to a phone number
Get SMS Delivery Status
Check SMS delivery status
Get SMS Delivery Details
Fetch SMS delivery details
Cancel Scheduled SMS
Cancel scheduled SMS by ID
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
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Frequently Asked Questions
To start, connect both your Text2reach and Deskpro accounts to viaSocket. Once connected, you can set up a workflow where an event in Text2reach triggers actions in Deskpro (or vice versa).
Absolutely. You can customize how Text2reach data is recorded in Deskpro. This includes choosing which data fields go into which fields of Deskpro, setting up custom formats, and filtering out unwanted information.
The data sync between Text2reach and Deskpro typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Text2reach and Deskpro. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Text2reach
Text2Reach is a powerful SMS marketing and business messaging platform that helps businesses send bulk SMS, notifications, OTPs, and automated messages worldwide. It offers features like SMS API integration, two-way messaging, delivery reports, and campaign scheduling for seamless customer communication. ([text2reach.com][1]) [1]: https://www.text2reach.com/en/?utm_source=chatgpt.com "Text2reach: SMS messaging"
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