Integrate TopMessage with Teamwork Desk to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Customer in Teamwork Desk when Message Is Read in TopMessage
Assign Ticket in Teamwork Desk when Message Is Read in TopMessage
Link tasks to ticket in Teamwork Desk when Message Is Read in TopMessage
Unassign Ticket in Teamwork Desk when Message Is Read in TopMessage
Update Customer in Teamwork-desk when Message Is Read in TopMessage
Start from a real workflow other teams are already running.
TopMessage
When this happens...
Message Is Read
Teamwork Desk
Automatically do this!
Create Customer
Assign Ticket
Link tasks to ticket
Unassign Ticket
Update Customer
Update Ticket
Create a Ticket
Create Customer in Teamwork Desk when Message Is Read in TopMessage
Use this flowAssign Ticket in Teamwork Desk when Message Is Read in TopMessage
Use this flowLink tasks to ticket in Teamwork Desk when Message Is Read in TopMessage
Use this flowUnassign Ticket in Teamwork Desk when Message Is Read in TopMessage
Use this flowUpdate Customer in Teamwork-desk when Message Is Read in TopMessage
Use this flowUpdate Ticket in Teamwork Desk when Message Is Read in TopMessage
Use this flowCreate a Ticket in Teamwork Desk when Message Is Read in TopMessage
Use this flowSend Message via TopMessage when New Ticket in Teamwork Desk
Use this flowList Messages from TopMessage when New Ticket in Teamwork Desk
Use this flowGet Message by ID from TopMessage when New Ticket in Teamwork Desk
Use this flowEverything you can automate between TopMessage and Teamwork Desk.
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when message is read
Triggers when a new ticket is created.
Triggers when a new customer is added.
Triggers when a customer's details are updated.
Triggers when a new note is added to a ticket.
Triggers when a ticket is assigned to a team member.
Action is the task that follows automatically within your TopMessage integrations.
Send a richly formatted message
List SMS and WhatsApp messages
Get message status and content
Creates a new customer
Assigns a ticket to a specific team member.
Link task to ticket

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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TopMessage is a business messaging platform that enables companies to send SMS and WhatsApp messages through a single dashboard. It helps businesses manage marketing campaigns, customer communication, OTP verification, and automated messaging with easy-to-use APIs and tools. [1]: https://topmessage.com/?utm_source=chatgpt.com "TopMessage | Secure & Efficient Business Messaging Solutions"
Learn moreTeamwork Desk is a customer support software that helps teams manage and resolve customer queries efficiently. It offers a range of features including ticket management, automation, and reporting to streamline customer support operations.
Learn moreSign up for a free viaSocket account, then authorize both your TopMessage and Teamwork Desk accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between TopMessage and Teamwork Desk as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Teamwork Desk. No coding required.
Yes. You can set up a workflow where TopMessage triggers actions in Teamwork Desk, and a separate workflow where Teamwork Desk triggers actions in TopMessage. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between TopMessage and Teamwork Desk. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire TopMessage and Teamwork Desk integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.