Connect touchSMS and LiveChat
Integrate touchSMS with LiveChat to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular touchSMS + LiveChat flows
Start from a real workflow other teams are already running.
Choose a trigger
touchSMS
When this happens...
New SMS Received
Choose an action
LiveChat
Automatically do this!
- Request a new Action for LiveChat
Create Contact in TouchSMS when New Chat in Livechat
Use this flowSend SMS via TouchSMS when New Chat in Livechat
Use this flowSend Verification SMS via TouchSMS when New Chat in Livechat
Use this flowAdd Opt-Out Number to TouchSMS when New Chat in Livechat
Use this flowCreate Contact in TouchSMS when Finished Chat in Livechat
Use this flowSend SMS via TouchSMS when Finished Chat in Livechat
Use this flowSend Verification SMS via TouchSMS when Finished Chat in Livechat
Use this flowAdd Opt-Out Number to TouchSMS when Finished Chat in Livechat
Use this flowCreate Contact in TouchSMS when Chat Changed in Livechat
Use this flowSend SMS via TouchSMS when Chat Changed in Livechat
Use this flowSupported Triggers & Actions
Everything you can automate between touchSMS and LiveChat.
When this happensTriggers
A trigger is an event that starts a workflow.
New SMS Received
Triggers when your touchSMS account receives a new SMS and provides the message details (sender, text, time).
New Chat
Triggers when the chat is started.
Finished Chat
Triggers when the chat is ended.
Chat Changed
Triggers when the tag list for a chat was changed.
Do thisActions
Action is the task that follows automatically within your touchSMS integrations.
Create Contact
Add a new contact in touchSMS using a mobile number and optional details (first name, surname, email, group). Can update the contact if the number already exists.
Send SMS
Send a text message to the specified phone number using your approved sender ID.
Send Verification SMS
Send an SMS verification code to a recipient using the touchSMS verification template.
Add Opt-Out Number
Adds a mobile number to the touchSMS opt-out list to stop SMS delivery.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About LiveChat
LiveChat is the faster way to contact your customers. It is a web-based chat tool that lets you chat with your website visitors.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your touchSMS and LiveChat accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between touchSMS and LiveChat as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach LiveChat. No coding required.
Yes. You can set up a workflow where touchSMS triggers actions in LiveChat, and a separate workflow where LiveChat triggers actions in touchSMS. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between touchSMS and LiveChat. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire touchSMS and LiveChat integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
