Automate SMS with touchSMS
Connect touchSMS to your business apps with viaSocket to send, receive and act on SMS automatically — reduce no-shows, speed up lead follow-up, and lower support load, no coding needed.
Connect touchSMS with 2200+ apps
Ready to use touchSMS automations
Triggers and Actions in touchSMS Automations
viaSocket makes it simple to connect touchSMS and automate repetitive tasks.
When this happensTriggers
A trigger is an event that starts a workflow.
New SMS Received
Triggers when your touchSMS account receives a new SMS and provides the message details (sender, text, time).
Do thisActions
Action is the task that follows automatically within your touchSMS integrations.
Create Contact
Add a new contact in touchSMS using a mobile number and optional details (first name, surname, email, group). Can update the contact if the number already exists.
Send SMS
Send a text message to the specified phone number using your approved sender ID.
Send Verification SMS
Send an SMS verification code to a recipient using the touchSMS verification template.
Add Opt-Out Number
Adds a mobile number to the touchSMS opt-out list to stop SMS delivery.
Real-world use cases of touchSMS integrations
See how touchSMS integrates with popular apps to automate tasks and streamline your workflow.
Send new HubSpot leads a text from touchSMS when their form is submitted.
Reply from touchSMS in Gmail after a customer asks for pricing details.
Create Shopify order alerts in touchSMS when high-value purchases need manual review.
Record incoming touchSMS replies in Google Sheets for weekly sales follow-up.
Update your CRM with touchSMS lead replies before sales calls are booked.
Log touchSMS support responses in your database for dispute tracking and audits.
How to get started with touchSMS automations
Automate when something happens in touchSMS
Login -> Create new flow -> Select trigger -> Search touchSMS -> Choose the trigger from the list
Take action in touchSMS when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search touchSMS -> Choose the action from the list
Trigger
Action
Start with a template
Launch your automation in minutes using professionally built workflow templates. Customize them anytime to fit your needs.
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Frequently Asked Questions
touchSMS is an app that sends and receives SMS from any application. Automation means using viaSocket to trigger messages or actions (send SMS, respond to replies, schedule sequences) from other systems without manual steps.
viaSocket connects your apps to touchSMS using its API so you can build workflows that send messages, handle incoming SMS, and trigger other systems (CRM, calendar, helpdesk) — all without writing code.
Yes. Incoming SMS via touchSMS can trigger workflows: auto-responses, create support tickets, update records, or notify staff. Use keyword rules or reply patterns to route messages where they belong.
Yes. viaSocket can add AI steps to your workflow to analyze incoming messages (sentiment, intent), draft suggested replies, or decide next actions. The AI output then drives touchSMS to send the appropriate SMS.
About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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