Automate Trengo: route conversations, close leads, and speed support
viaSocket connects Trengo to your apps and AI so you can automatically qualify leads, sync contacts, triage tickets, and update systems—without technical setup.
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Triggers and Actions in Trengo Automations
viaSocket makes it simple to connect Trengo and automate repetitive tasks.
When this happensTrigger
No trigger available
Do thisActions
Action is the task that follows automatically within your Trengo integrations.
Create a profile
Creates a profile
Get a Contact
Get a Contact by id.
Update a profile
Update a profile by ID.
Delete a profile
Delete a profile by ID.
Create a note
Create a note to profile.
Attach a contact
Attach a contact
How to get started with Trengo automations
Automate when something happens in Trengo
Login -> Create new flow -> Select trigger -> Search Trengo -> Choose the trigger from the list
Take action in Trengo when something happens in an app or you want to add step in flow
Login -> Create new flow -> Select action -> Search Trengo -> Choose the action from the list
Trigger
Action
Real-world use cases of Trengo integrations
See how Trengo integrates with popular apps to automate tasks and streamline your workflow.
- Integrate trengo with Salesforce to sync records, ensuring that customer data is consistently updated across your CRM and trengo databases.
- Integrate trengo with MySQL to automatically sync records, facilitating seamless data exchange between trengo and your SQL databases.
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Webhook is like a real-time notification system between apps. Whenever something happens in one app—like a new comment or a purchase—a webhook sends a signal to another app, instantly letting it know about the event.
Frequently Asked Questions
Common automations include syncing contacts and CRM records, routing conversations to the right teams, generating reply drafts, converting chats into tickets/orders, and sending operational reports. viaSocket links Trengo triggers to actions across your stack.
Connecting is simple: authenticate your Trengo account in viaSocket, then pick triggers (new message, tag, or conversation update) and map actions (create CRM lead, send webhook, update database) using a visual builder—no code required.
Yes. viaSocket can add AI steps to Trengo automations—summarize conversations, classify intent, draft replies, and prioritize tickets—so agents work less on routine tasks and more on high-value interactions.
Yes. Automations work with any channel Trengo supports (WhatsApp, email, web chat, social channels) because triggers are based on conversation events inside Trengo, regardless of origin.
viaSocket follows industry-standard protections for data in transit and at rest. You control which fields are shared and where data is sent. For compliance needs (GDPR, regional rules), we support scoped integrations and audit logs.
About Trengo
Trengo is a team collaboration tool to manage conversations from channels such as web chat, email and WhatsApp via one inbox.
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About viaSocket
viaSocket is an AI-powered, workflow automation platform that helps people and businesses connect apps and automate repetitive tasks. With thousands of integrations, anyone can build workflows to move data, cut manual work, and save time. Whether for simple tasks or large-scale processes, viaSocket makes automation easy and helps teams focus on what matters most.
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