
When this happens...
New Transcript
Verified Transcript

Automatically do this!
Enable Integrations or automations with these events of Trint and Medallia Agent Connect
Triggers when new transcript is ready.
Triggers when transcript is fully editor approved(verified).
Creates a new folder in the Trint account to organize files.
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Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Trint and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in Trint triggers actions in Medallia Agent Connect (or vice versa).
Absolutely. You can customize how Trint data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.
The data sync between Trint and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Trint and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Automate transcription and content management workflows with Trint, leveraging advanced speech-to-text technology to convert audio and video files into searchable, editable text.
Learn MoreMedallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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