Connect Twilio and Intercom
Integrate Twilio with Intercom to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send SMS via Twilio when Lead Adds Email Address in Intercom
Create Message in Twilio when Lead Adds Email Address in Intercom
Get Call Details from Twilio when Lead Adds Email Address in Intercom
Delete Call in Twilio when Lead Adds Email Address in Intercom
Create Execution in Twilio when Lead Adds Email Address in Intercom
Popular Twilio + Intercom flows
Start from a real workflow other teams are already running.
Choose a trigger
Twilio
When this happens...
New Message
New Phone Number Is Added
New Alert Appears
Choose an action
Intercom
Automatically do this!
List All Tags
Add Tag to Contact
Get contacts
Find Companies
Create User
Find Lead
Add or Remove Tag on Company
Create Conversation
Find Conversations
Find Contact By Email
Add Note
Search Tickets
Find User
Send SMS via Twilio when Lead Adds Email Address in Intercom
Use this flowCreate Message in Twilio when Lead Adds Email Address in Intercom
Use this flowGet Call Details from Twilio when Lead Adds Email Address in Intercom
Use this flowDelete Call in Twilio when Lead Adds Email Address in Intercom
Use this flowCreate Execution in Twilio when Lead Adds Email Address in Intercom
Use this flowList Flow Executions in Twilio when Lead Adds Email Address in Intercom
Use this flowSend SMS via Twilio when Conversation Is Closed in Intercom
Use this flowGet A Message from Twilio when Conversation Is Closed in Intercom
Use this flowDelete a Message in Twilio when Conversation Is Closed in Intercom
Use this flowGet Call Details from Twilio when Conversation Is Closed in Intercom
Use this flowSupported Triggers & Actions
Everything you can automate between Twilio and Intercom.
When this happensTriggers
A trigger is an event that starts a workflow.
New Message
Runs when new message arrives
New Phone Number Is Added
Runs when new phone number is added
New Alert Appears
Runs when new alert appears
Lead Adds Email Address
Runs when Lead Adds Email Address
Conversation Is Closed
Runs when conversation is closed
New Company Created
Runs when new company is created
Do thisActions
Action is the task that follows automatically within your Twilio integrations.
Send SMS
Sends an SMS to a phone number.
Create Phone Call
Creates a phone call to a specified number.
Create Message
Sends a message from your phone number and can include media or a specific channel.
Get A Message
Returns details of a message
Delete a Message
Deletes a message by ID.
Get Call Details
Retrieves call details for a given call ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Twilio
Twilio provides a cloud API for voice, text, chat, video, and email communication that enables developers to add communication capabilities to their applications.
Learn moreSimilar apps
About Intercom
Intercom is a customer messaging platform that helps businesses connect with their customers through live chat, bots, and personalized messaging. It enables companies to improve customer support, drive engagement, and increase sales by providing a seamless communication experience.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Twilio and Intercom accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Twilio and Intercom as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Intercom. No coding required.
Yes. You can set up a workflow where Twilio triggers actions in Intercom, and a separate workflow where Intercom triggers actions in Twilio. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Twilio and Intercom. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Twilio and Intercom integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
