
When this happens...
New Messages
New Phone Number
New Alerts

Automatically do this!
Create Agent
Update Agent
Create External Function
Update External Function
Delete External Function
Create PlayNote
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When this happensTriggers
A trigger is an event that starts a workflow.
Returns the details of the new messages creted on your twilio account.
Gives the detailed list of the phone number is active on the account.
Gives the details of alerts in every 15 minutes
Action is the task that follows automatically within your Twilio integrations.
Sends message to phone number
Creates Call to a phone number
Sends a message through phone number, messages media and channel.
Returns details of a message
Deletes a message by id.
Returns the call details by id.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Twilio and Play AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Twilio triggers actions in Play AI (or vice versa).
Absolutely. You can customize how Twilio data is recorded in Play AI. This includes choosing which data fields go into which fields of Play AI, setting up custom formats, and filtering out unwanted information.
The data sync between Twilio and Play AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Twilio and Play AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Twilio provides a cloud API for voice, text, chat, video, and email communication that enables developers to add communication capabilities to their applications.
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