Connect Twilio and Zendesk Support
Integrate Twilio with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update an Execution in Twilio when New Organization Created in Zendesk Support
Send WhatsApp Message via Twilio when New Organization Created in Zendesk Support
Send SMS via Twilio when Customer Is Created in Zendesk Support
Create Phone Call with Twilio when Customer Is Created in Zendesk Support
Get A Message from Twilio when Customer Is Created in Zendesk Support
Popular Twilio + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Twilio
When this happens...
New Message
New Phone Number Is Added
New Alert Appears
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
Update an Execution in Twilio when New Organization Created in Zendesk Support
Use this flowSend WhatsApp Message via Twilio when New Organization Created in Zendesk Support
Use this flowSend SMS via Twilio when Customer Is Created in Zendesk Support
Use this flowCreate Phone Call with Twilio when Customer Is Created in Zendesk Support
Use this flowGet A Message from Twilio when Customer Is Created in Zendesk Support
Use this flowDelete a Message in Twilio when Customer Is Created in Zendesk Support
Use this flowGet Execution Details from Twilio when Customer Is Created in Zendesk Support
Use this flowList Flow Executions in Twilio when Customer Is Created in Zendesk Support
Use this flowCreate Phone Call with Twilio when Tag Added To Organization in Zendesk Support
Use this flowGet A Message from Twilio when Tag Added To Organization in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Twilio and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New Message
Runs when new message arrives
New Phone Number Is Added
Runs when new phone number is added
New Alert Appears
Runs when new alert appears
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
Do thisActions
Action is the task that follows automatically within your Twilio integrations.
Send SMS
Sends an SMS to a phone number.
Create Phone Call
Creates a phone call to a specified number.
Create Message
Sends a message from your phone number and can include media or a specific channel.
Get A Message
Returns details of a message
Delete a Message
Deletes a message by ID.
Get Call Details
Retrieves call details for a given call ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Twilio
Twilio provides a cloud API for voice, text, chat, video, and email communication that enables developers to add communication capabilities to their applications.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Twilio and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Twilio and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Twilio triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Twilio. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Twilio and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Twilio and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
