Connect Twist and InvGate Service Desk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Thread
New Comment Posted in Thread
New Message Posted in Conversation
Workspace Deleted
Workspace Updated
New Workspace
Workspace User Added
Workspace User Updated
Workspace User Removed
Channel Added
Channel Updated
Channel Deleted
Channel User Added
Channel User Removed
Thread Updated
Thread Deleted
Comment Updated in Thread
Comment Deleted in Thread
Message Updated in a Conversation
Message Deleted in a Conversation
Group Added
Group Updated
Group Deleted
Group User Added
Group User Removed
Choose an Action
Automatically do this!
- Request a new Action for InvGate Service Desk
Enable Integrations or automations with these events of Twist and InvGate Service Desk
Enable Integrations or automations with these events of Twist and InvGate Service Desk
Triggers
New Thread
Triggers when a new thread is created in a channel.
New Comment Posted in Thread
Triggers when a new comment is added in a thread.
New Message Posted in Conversation
Triggers when a new message is added anywhere inside a conversation.
Workspace Deleted
Triggers when a workspace is deleted.
Workspace Updated
Triggers when a workspace is updated.
New Workspace
Triggers when a workspace is added.
Actions
Post Thread
Post a thread to a channel you choose.
Post Comment
Post a comment to a thread you choose.
Post Message
Post a message to a conversation you choose.
Find Comment
Finds a comment by matching against the id.
Find a Message
Finds a message by matching against the id.
Find Thread
Finds a thread by matching against the id.
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Frequently Asked Questions
To start, connect both your Twist and InvGate Service Desk accounts to viaSocket. Once connected, you can set up a workflow where an event in Twist triggers actions in InvGate Service Desk (or vice versa).
Absolutely. You can customize how Twist data is recorded in InvGate Service Desk. This includes choosing which data fields go into which fields of InvGate Service Desk, setting up custom formats, and filtering out unwanted information.
The data sync between Twist and InvGate Service Desk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Twist and InvGate Service Desk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Twist
Twist is a team communication tool designed to facilitate organized and efficient collaboration. It helps teams stay on the same page with threaded conversations, ensuring that important information is easy to find and follow.
Learn MoreAbout InvGate Service Desk
InvGate Service Desk is a ticketing solution with ITIL-ready functionalities to organize work based on priority, SLA & urgency, create automated workflows, integrate with CMDB and more.
Learn More
