Full list

Supported Triggers & Actions

Everything you can automate between Userback and Razorpay.

When this happensTriggers

A trigger is an event that starts a workflow.

New Feedback

New Feedback

Triggered when a new feedback is submitted in Userback.

New Payment Captured

New Payment Captured

Runs when a payment is successfully captured.

A New Refund Is Created

A New Refund Is Created

Runs when a new refund is created in Razorpay.

Payment Fails

Payment Fails

Runs when any payment fails.

A New Order Paid

A New Order Paid

Triggers when a new order paid

Invoice Is Paid

Invoice Is Paid

Runs when an invoice is paid.

Do thisActions

Action is the task that follows automatically within your Userback integrations.

List Feedback

List Feedback

List of feedback

List Projects

List Projects

List Available Projects

Create a Feedback

Create a Feedback

Creates a new feedback entry in Userback.

List Comments from a Feedback

List Comments from a Feedback

List comments from a feedback

List Members

List Members

Lists available Members

List SessionRecordings

List SessionRecordings

Lists available SessionRecordings

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Userback
Userback + Razorpay
Userback logo

About Userback

Userback is a visual feedback and bug tracking tool designed to streamline the process of collecting feedback from users and managing it efficiently. It allows teams to gather annotated screenshots, video recordings, and comments directly from users, making it easier to identify and resolve issues quickly.

Learn more
Integrations Razorpay
Razorpay + Userback
Razorpay logo

About Razorpay

Razorpay is a comprehensive payment solutions provider, enabling businesses in India to accept, process, and disburse payments with its product suite. It offers a fast, affordable, and secure way for merchants, schools, ecommerce and other companies to accept and process payments online.

Learn more

Frequently Asked Questions

How do I connect Userback and Razorpay?

Sign up for a free viaSocket account, then authorize both your Userback and Razorpay accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Userback and Razorpay as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Userback to Razorpay?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Razorpay. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Userback triggers actions in Razorpay, and a separate workflow where Razorpay triggers actions in Userback. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Userback and Razorpay. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Userback and Razorpay integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.