Connect UserEcho and Medallia Agent Connect to Build Intelligent Automations
Enable Integrations or automations with these events of UserEcho and Medallia Agent Connect
Enable Integrations or automations with these events of UserEcho and Medallia Agent Connect
Triggers
New Topic
Triggers when a new topic is created in a UserEcho forum.
New Comment
Triggers when a new comment is posted in UserEcho.
Actions
Create a Forum
Create a new forum
Create a Topic
Create a new topic by forum id
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Frequently Asked Questions
To start, connect both your UserEcho and Medallia Agent Connect accounts to viaSocket. Once connected, you can set up a workflow where an event in UserEcho triggers actions in Medallia Agent Connect (or vice versa).
Absolutely. You can customize how UserEcho data is recorded in Medallia Agent Connect. This includes choosing which data fields go into which fields of Medallia Agent Connect, setting up custom formats, and filtering out unwanted information.
The data sync between UserEcho and Medallia Agent Connect typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between UserEcho and Medallia Agent Connect. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About UserEcho
Integrate with UserEcho to manage customer feedback, support tickets, and community interactions seamlessly.
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About Medallia Agent Connect
Medallia Agent Connect is a software platform built to empower customer service agents, make them happier in their jobs, and help with their career development.
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