Connect VirusTotal and Freshdesk to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for VirusTotal
Choose an Action
Automatically do this!
Create a Contact
Create a Company
Create Forum Category
Create a Forum
Create a Forum Topic
Add Notes to a Tickets
Find a Contact by Email
Find Ticket by Id
Create a Ticket
Update Ticket
Ready to use VirusTotal and Freshdesk automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your VirusTotal integrations.
Get Analysis Report
Retrieve the full malware analysis report using the analysis ID returned from any VirusTotal scan action.
Scan URL
Check if a URL is safe or dangerous using VirusTotal's threat scanner.
Check IP or Domain Reputation
Check the reputation and threat intelligence of an IP address or domain using VirusTotal.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
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Frequently Asked Questions
To start, connect both your VirusTotal and Freshdesk accounts to viaSocket. Once connected, you can set up a workflow where an event in VirusTotal triggers actions in Freshdesk (or vice versa).
Absolutely. You can customize how VirusTotal data is recorded in Freshdesk. This includes choosing which data fields go into which fields of Freshdesk, setting up custom formats, and filtering out unwanted information.
The data sync between VirusTotal and Freshdesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between VirusTotal and Freshdesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
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