Connect Webex Interact and AgentX to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Webex Interact
Choose an Action
Automatically do this!
Start a conversation
Send message to agent
Send a message
Ready to use Webex Interact and AgentX automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New conversation arrives
Start a workflow for each new conversation received by the selected AgentX agent.
Get recent messages
Retrieves messages from the selected conversation posted in the last few minutes.
Get recent agents
Returns agents created within the selected time window, newest first.
Fetch recent agent messages
Retrieve the agent's messages from the selected conversation that were sent recently.
Do thisActions
Action is the task that follows automatically within your Webex Interact integrations.
Create Contact List
Create a contact list to organize recipients for campaigns.
List Senders
Retrieve the senders available in your account (supports pagination).
Delete Contact List
Delete a contact list.
Create Short Link
Create a short link to a webpage with optional click tracking and tags.
Start a conversation
Create a new chat with the selected agent so you can send messages and get responses.
Send message to agent
Start a conversation with the selected agent and send your initial message.
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Frequently Asked Questions
To start, connect both your Webex Interact and AgentX accounts to viaSocket. Once connected, you can set up a workflow where an event in Webex Interact triggers actions in AgentX (or vice versa).
Absolutely. You can customize how Webex Interact data is recorded in AgentX. This includes choosing which data fields go into which fields of AgentX, setting up custom formats, and filtering out unwanted information.
The data sync between Webex Interact and AgentX typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Webex Interact and AgentX. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Webex Interact
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
Learn MoreAbout AgentX
AgentX is a versatile platform designed to streamline and enhance your workflow with powerful automation and integration capabilities.
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