Connect Webex Interact and Call Assist to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Webex Interact
Choose an Action
Automatically do this!
- Request a new Action for Call Assist
Enable Integrations or automations with these events of Webex Interact and Call Assist
Enable Integrations or automations with these events of Webex Interact and Call Assist
Actions
Create Contact List
Create a contact list to organize recipients for campaigns.
List Senders
Retrieve the senders available in your account (supports pagination).
Delete Contact List
Delete a contact list.
Create Short Link
Create a short link to a webpage with optional click tracking and tags.
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Frequently Asked Questions
To start, connect both your Webex Interact and Call Assist accounts to viaSocket. Once connected, you can set up a workflow where an event in Webex Interact triggers actions in Call Assist (or vice versa).
Absolutely. You can customize how Webex Interact data is recorded in Call Assist. This includes choosing which data fields go into which fields of Call Assist, setting up custom formats, and filtering out unwanted information.
The data sync between Webex Interact and Call Assist typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Webex Interact and Call Assist. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Webex Interact
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
Learn MoreAbout Call Assist
Call Assist connect your sales team with new leads instantly and follow up with aging leads automatically through the phone.
Learn More
